Terms & Conditions
Terms & Conditions
Overview
This website is operated by Emily’s Closet. Throughout the site, the terms “we”, “us”, and “our” refer to Emily’s Closet. By accessing our website or purchasing from us, you agree to be bound by these Terms & Conditions, including any additional policies referenced on this site.
These terms apply to all users of the website, including browsers, customers, and any other visitors. If you do not agree with these terms, please do not use our website or services.
We reserve the right to update or modify these Terms from time to time. Changes will apply from the date they are published and will not affect orders already placed, except where required by law.
Use of Our Website
By using this website, you confirm that you are at least 18 years old, or that you are using the website with the permission of a parent or legal guardian.
You agree not to use our products or services for any unlawful purpose or in violation of any applicable laws. Any misuse of the website, including transmitting harmful code or attempting to disrupt the service, may result in termination of access.
General Conditions
We reserve the right to refuse service or cancel an order where we have a legitimate reason to do so and where permitted by applicable law, including suspected fraud, unauthorised transactions or payment issues.
While we take appropriate measures to protect your information, data transmission over the internet may not always be completely secure. Payment information is processed using secure and encrypted payment systems.
You may not reproduce, copy, sell, or exploit any part of our website or services without written permission.
Nothing in these Terms affects your statutory rights as a consumer.
Accuracy of Information
We make reasonable efforts to ensure that information on our website is accurate and up to date. However, occasional errors or omissions may occur.
We reserve the right to correct or update information where reasonably necessary. Nothing in this section limits our legal obligations regarding product descriptions, prices or other information provided to consumers.
Products and Pricing
All products listed on our website are subject to availability. We reserve the right to limit quantities or discontinue products at any time.
Prices may change without notice, but changes will not affect orders already accepted. We make every effort to display product images and colours accurately, but actual colours may vary depending on your device or display.
Some products may be shipped directly from third-party fulfilment partners, including partners located outside the United Kingdom. This does not affect your statutory rights or our responsibilities as the seller.
Any delivery charges, taxes or other mandatory charges payable to us will be disclosed before you complete your purchase. Where import duties or taxes may be payable directly by the customer upon importation, this will be handled in accordance with applicable law.
Orders and Billing Information
We reserve the right to refuse or cancel an order where we have a legitimate reason and are permitted by law to do so, including suspected fraud, unauthorised activity or payment failure.
You agree to provide accurate and complete information when placing an order. It is your responsibility to ensure that your billing and shipping details are correct.
If we are unable to fulfil an accepted order, we will notify you using the contact information provided at checkout and refund any amount due in accordance with applicable law.
Shipping, Returns and Cancellations
Information about processing times, delivery estimates, shipping costs and other delivery conditions can be found in our Shipping Policy.
Unless otherwise agreed, goods will be delivered within 30 days after the contract is entered into.
UK consumers purchasing online generally have the right to cancel an order within 14 days after receiving the goods, subject to applicable legal exceptions. Further information about cancellations, returns, return costs and refunds can be found in our Return Policy.
Nothing in our Shipping Policy, Return Policy or these Terms limits your statutory rights where goods are faulty, damaged, not as described or otherwise fail to meet applicable legal requirements.
Third-Party Services and Tools
We may provide access to third-party tools or services. Your use of third-party services may be subject to their own terms and policies.
We are not responsible for the content, policies, or practices of third-party websites or services that we do not operate or control.
User Submissions and Feedback
If you submit feedback, suggestions, reviews, or other content to us, you grant us the right to use, reproduce, modify, and display that content for legitimate business purposes, subject to applicable law.
You agree not to submit content that is unlawful, offensive, fraudulent, or violates the rights of others. We reserve the right to remove content that we reasonably consider inappropriate or unlawful.
Personal Information
Your submission and our processing of personal information through the website is governed by our Privacy Policy and applicable data protection law.
Errors and Inaccuracies
Occasionally, there may be genuine errors on our website related to product descriptions, pricing, promotions, shipping charges or availability.
We reserve the right to correct such errors where permitted by law. Any changes or cancellations relating to an order already placed will be handled in accordance with applicable consumer law.
Prohibited Uses
You are prohibited from using this website or its content for:
Any unlawful activity
Violating intellectual property rights
Distributing harmful software or malicious code
Collecting personal data unlawfully
Spamming, phishing, or fraudulent activity
Interfering with the security of the website
Violation of these terms may result in termination or restriction of access.
Disclaimer of Liability
We do not guarantee that our website will always be available, uninterrupted, secure or error-free.
To the fullest extent permitted by law, Emily’s Closet will not be liable for losses that were not reasonably foreseeable or for losses arising from circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to the products you purchase.
Indemnification
You may be responsible for losses reasonably incurred by Emily’s Closet as a direct result of your unlawful use of our website or material violation of these Terms, to the extent permitted by applicable law.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply in full effect.
Termination
We reserve the right to terminate or suspend access to our services where you materially violate these Terms or use our website unlawfully.
You may stop using our website at any time.
Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands.
If you are a consumer residing in the United Kingdom, nothing in these Terms deprives you of any mandatory consumer rights or protections available to you under applicable UK law.
Refused or Unclaimed Packages
If a package is refused, not collected, or returned due to incorrect or incomplete address details provided by the customer, we reserve the right to deduct reasonable costs actually incurred as a result, where permitted by law.
This does not affect your statutory rights or any valid right to cancel your order.
Changes to These Terms
We may update these Terms & Conditions from time to time. Changes will apply from the date they are published and will not retrospectively alter the terms applicable to orders already placed, except where required by law.
Contact Information
If you have any questions regarding these Terms, please contact us at:
📧 info@emilyscloset.com