Shipping Policy

At Emily’s Closet, we take great care in preparing every order and aim to make your shopping experience as smooth and reliable as possible.

Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will generally be processed on the next available business day.

Once your order has been shipped, you will receive a confirmation email with tracking information, where available, so you can follow your delivery.

Our estimated delivery time is typically 5–15 business days after processing, depending on your location and the shipping method used. Delivery times are estimates and may occasionally vary due to high seasonal demand, courier delays, customs processing, or other circumstances outside our reasonable control.

We are happy to offer free standard shipping on all orders, with no minimum purchase required.

Some orders may be shipped directly from our third-party fulfilment partners, including partners located outside the United Kingdom. Orders containing multiple items may occasionally arrive in separate packages.

To place an order, simply add your selected items to your cart, proceed to checkout, and enter your shipping details carefully. All payments are processed through secure and encrypted payment systems. After your purchase is completed, you will receive an order confirmation by email.

Please make sure your shipping information is entered correctly at checkout. If you notice an error in your shipping details, please contact us as soon as possible at info@emilyscloset.com. We cannot guarantee that shipping details can be changed once an order has been processed or dispatched.

If a delivery is delayed, we will assist you where reasonably possible. Nothing in this Shipping Policy limits your statutory rights regarding delayed, lost or undelivered goods under applicable UK consumer law.

If a package is refused, unclaimed, or returned because incorrect or incomplete shipping information was provided by the customer, reasonable additional costs actually incurred may be deducted from any refund where permitted by law.

For information regarding returns, cancellations, damaged items and refunds, please refer to our Return & Refund Policy.

If you need assistance with your order or have any questions about shipping, please contact us at info@emilyscloset.com. We are always happy to help.